Contact WayPoint
We respond within one business day.
Support
Email support@waypoint.construction for help with your account, a project you posted, a bid you sent, or anything that looks wrong. Include the project title or the email on your account and we can find it faster.
Questions about a fee
Posting a project, browsing, comparing bids, and bidding are free. Marketplace charges are the homeowner’s fee when you hire a general contractor here and run the job outside the WayPoint app, or the subcontractor’s fee when a homeowner hires you directly — each 5% of the accepted bid, capped at $25,000, shown in full before you confirm; both appear on bank and card statements as WAYPOINT. General contractors are never charged a marketplace fee. If you see a charge you don’t recognize, email us before disputing it — we can usually explain or resolve it the same day. Our Terms describe the fee and the 14-day refund window.
Which WayPoint are you looking for?
This site, waypoint.contractors, is the WayPoint Marketplace — where homeowners post a job and find a contractor, and contractors bid on it. WayPoint, the project-management app builders use to run the build (budget, selections, schedule, payments), lives at waypoint.construction. One support inbox covers both — if you write to us about the wrong product, we’ll still help.
Directory listings
Unclaimed listings on Find a contractor come from public state licensing and business registration records and open business map data. If that’s your business, you can claim it; if you’d rather not be listed, use the removal form or email us.
Text messages
Reply STOP to any WayPoint text to opt out, or HELP for help. Our SMS program terms are public.
WayPoint Dynamics, Inc. · Gainesville, Georgia, United States
Legal
Our Terms of Service and Privacy Policy are public. For legal notices, use the support email above.